Welcome to Cricket Sales Store! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of cricket gear do you offer?
We offer a wide range of cricket gear, including cricket bats, clothing, shoes, bags, and junior equipment. Our products are from top brands like Adidas and Aero, ensuring high quality and performance.
2. Are your products suitable for all levels of players?
Yes, our products cater to all levels of cricket players, from beginners to professionals. We have a variety of options to suit different needs and preferences.
3. Do you offer discounts on your products?
Yes, we frequently offer discounts on our products. Currently, we have up to 50% off on selected Adidas items, including base layers, hoodies, jackets, tracksuits, and training pants.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping options: Standard Shipping and Free Shipping. Standard Shipping uses DHL or FedEx and costs $12.95, with delivery in 10-15 days. Free Shipping is available for orders over $50 and uses EMS, with delivery in 15-25 days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed and dispatched as quickly as possible.
3. Do you ship internationally?
Yes, we ship worldwide, except to Asia and a few remote areas due to logistical constraints. You can track your order using the tracking number provided after dispatch.
Returns and Refunds
1. What is your return policy?
We offer a 15-day return policy. If you’re not satisfied with your purchase, you can return the items within 15 days of receiving them, provided they are in their original condition and packaging. For more details, visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.
3. When will I receive my refund?
Refunds are processed once we receive and inspect the returned items. Please allow 5-7 business days for the refund to reflect in your account.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. Can I create an account on your website?
Yes, you can create an account on our website to track your orders, save your shipping information, and receive exclusive offers. Simply click on the “Sign Up” button to get started.
3. How do I update my account information?
You can update your account information by logging into your account and navigating to the “Account Settings” section. From there, you can edit your personal details, shipping address, and payment methods.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Cricket Sales Store. We are committed to providing you with the best cricket gear and a seamless shopping experience. If you have any further questions, please don’t hesitate to contact us.