At Cricket Sales Store, we are committed to providing you with a seamless shopping experience. Whether you’re purchasing cricket gear or stylish Adidas apparel, we want to ensure that your order arrives on time and meets your expectations. Below, you’ll find detailed information about our shipping and returns policies.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the following details to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. The item must also be in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on hygiene reasons, the following items are non-returnable:
- Adidas Base Layers
- Batting Gloves
- Batting Pads
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. You can use the template provided below.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely package the item(s) you wish to return or exchange, including all original packaging and tags.
- Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Cricket Sales Store Team,
I would like to request a [return/exchange] for my recent order, Order #[Your Order Number]. The reason for my request is [briefly explain the reason].
Please find the details of the item(s) I wish to return/exchange below:
- Item Name: [Item Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]
I have reviewed your Returns & Exchanges policy and confirm that the item(s) are in their original condition, unworn, unwashed, and with all tags attached.
Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchange Process
If you are requesting an exchange, we will ship the replacement item(s) once we receive and inspect the returned item(s). Please note that shipping costs for the replacement item(s) will be covered by Cricket Sales Store.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number].
Thank you for shopping with Cricket Sales Store. We appreciate your business and look forward to serving you again!